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Terms of Service

Effective date: May 18, 2026 · Last updated: May 18, 2026

Welcome to courtme.ai. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and CourtMe, Inc., a Delaware corporation with its principal place of business in Houston, Texas ("CourtMe," "we," "us," or "our"). These Terms govern your access to and use of the courtme.ai platform, website, mobile applications, and all related services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. BY USING COURTME.AI, YOU AGREE TO BINDING INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS, AS DETAILED IN SECTION 15. YOU HAVE 30 DAYS FROM YOUR FIRST USE OF THE SERVICE TO OPT OUT OF ARBITRATION.

Contents
  1. Acceptance of Terms
  2. Eligibility
  3. Account Registration and Identity Verification
  4. AI-Powered Services
  5. User Content and License
  6. How the Service Works
  7. Tokens, Payments, and Refunds
  8. Safety Features, Limitations, and NCMEC Reporting
  9. User Conduct
  10. Bans and Enforcement
  11. Limitation of Liability
  12. Disclaimer of Warranties
  13. Intellectual Property
  14. Modifications to Terms
  15. Dispute Resolution and Arbitration
  16. Governing Law
  17. Termination
  18. Contact Us
  19. The 3 in 30 Guarantee
  20. Refund Policy
  21. Token Terms
  22. Community Guidelines
  23. Safety Guidelines
  24. Reporting & Blocking
  25. Moderation Policy
  26. Age Policy

1. Acceptance of Terms

By creating an account, accessing, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

These Terms apply to all visitors, users, and others who access or use the Service. Certain features of the Service may be subject to additional terms, guidelines, or rules, which will be posted on the Service in connection with such features. All such additional terms are incorporated by reference into these Terms.

2. Eligibility

You must meet all of the following requirements to use courtme.ai:

  • You must be at least 18 years old. courtme.ai is a dating platform exclusively for adults. By creating an account, you represent and warrant that you are 18 years of age or older. We reserve the right to request proof of age at any time and to terminate your account if you are found to be under 18.
  • You must be legally able to enter into a binding contract in your jurisdiction of residence. If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.
  • You must not be prohibited from using the Service under the laws of the United States or any other applicable jurisdiction, including but not limited to U.S. export control and sanctions regulations.
  • You must not have been previously banned, suspended, or removed from the platform by CourtMe.
  • You may not use courtme.ai if you are required to register as a sex offender under any state, federal, or local sex offender registry.

By using the Service, you represent and warrant that you meet all of the foregoing eligibility requirements. If at any time we learn or reasonably believe that you do not meet these requirements, we may immediately suspend or terminate your account without notice or liability.

3. Account Registration and Identity Verification

To use the Service, you must create an account and complete our identity verification process. By registering, you agree to the following:

  • Identity verification is mandatory. All users must complete identity verification using a valid, unexpired government-issued photo identification document (e.g., driver's license, passport, or national ID card). No exceptions will be made to this requirement.
  • You must provide accurate, current, and complete information during registration and keep your account information updated at all times.
  • You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password. You agree to notify CourtMe immediately at hello@courtme.ai of any unauthorized use of your account or any other breach of security.
  • You are responsible for all activity that occurs under your account, whether or not you authorized that activity.
  • One account per person. Each individual may maintain only one active account. Duplicate accounts, impersonation accounts, or accounts created to circumvent a prior ban will be permanently banned, and any associated tokens or credits will be forfeited.
  • CourtMe reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, including but not limited to cases where identity verification cannot be satisfactorily completed.

4. AI-Powered Services

courtme.ai uses artificial intelligence as a core component of its service. By using the Service, you acknowledge and agree to the following:

  • Courtney is an AI matchmaking assistant, not a real person. Courtney is a proprietary AI system designed to help you build your profile, understand your preferences, curate compatible matches, and provide dating recommendations. Interactions with Courtney are interactions with software, not a human being.
  • AI is used throughout the Service, including but not limited to match recommendations, compatibility assessments, date suggestions, conversation starters, and relationship companion features.
  • All profiles on courtme.ai represent real, ID-verified people. CourtMe does not create, maintain, or use AI-generated fake profiles, bot accounts, or fictitious user personas. Every profile you encounter on the platform corresponds to a real individual who has completed our identity verification process.
  • AI-generated suggestions, recommendations, and predictions (including date ideas, compatibility scores, and relationship guidance) are provided for informational and entertainment purposes. They are not guarantees of compatibility, romantic success, or any particular outcome.
  • AI systems may produce inaccurate, incomplete, or inappropriate outputs. CourtMe is not liable for any decisions you make based on AI-generated content or recommendations.

5. User Content and License

5.1 License Grant

You retain ownership of content you submit to the Service, including but not limited to photos, text, biographical information, and voice recordings ("User Content"). By submitting User Content to courtme.ai, you grant CourtMe, Inc. a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, and display your User Content to: (a) operate and provide the Service; (b) train and improve our AI matchmaking models and algorithms; and (c) develop new features and services. Content used for AI training may be retained in anonymized or aggregated form even after account deletion.

5.2 Representations

You represent and warrant that: (a) you own or otherwise have all rights necessary to grant the license set forth in Section 5.1; (b) your User Content does not and will not violate, misappropriate, or infringe any third party's intellectual property rights, privacy rights, publicity rights, or other personal or proprietary rights; and (c) your User Content does not contain any material that is defamatory, obscene, unlawful, threatening, or otherwise objectionable.

6. How the Service Works

courtme.ai is a curated dating platform designed for intentional, high-quality connections, not a traditional swipe-based app. By using the Service, you acknowledge and agree to the following:

  • You receive a limited number of AI-curated matches based on compatibility analysis. The number and frequency of matches are determined by CourtMe's algorithms and may vary.
  • There is no open messaging before a first date. Matches vote on date options proposed by our AI, and CourtMe coordinates the logistics of the date. This design is intentional and intended to reduce low-effort interactions and improve date quality.
  • Both parties must purchase a date token (approximately $13 per person, subject to change) to confirm a first date. This mutual financial commitment is designed to reduce no-shows and ensure genuine interest from both parties.
  • All first dates include built-in safety features, including identity verification, optional location sharing with designated emergency contacts, periodic check-ins, and an emergency SOS feature.
  • Video date options are available as an alternative to in-person first dates, allowing users to connect remotely before meeting in person.
  • CourtMe reserves the right to modify the mechanics of the Service, including match frequency, date coordination processes, and available features, at any time.

7. Tokens, Payments, and Refunds

7.1 Date Tokens

Date tokens are digital items purchased through the Service to confirm dates with matches. The current pricing for date tokens is displayed within the Service before purchase. Both parties to a date must each purchase a token to confirm the date; a date will not proceed unless both parties have committed. Date tokens are non-transferable between users.

7.2 Refund Policy

Refund policies for date tokens are detailed at the time of purchase. Refund eligibility, if any, depends on the specific circumstances of the transaction as outlined in the applicable refund policy presented at the point of sale. For payment disputes or billing inquiries, contact billing@courtme.ai. Token terms will be published when our app launches.

7.3 Price Changes

CourtMe reserves the right to change the pricing of date tokens and any other paid features of the Service at any time. We will provide reasonable notice of material price changes, which may be communicated through the Service, by email, or by other reasonable means. Your continued purchase of tokens or use of paid features after a price change takes effect constitutes your acceptance of the new pricing.

8. Safety Features, Limitations, and NCMEC Reporting

CourtMe provides safety features designed to enhance your personal security when using the Service, including identity verification, optional location sharing with your designated emergency contacts, periodic check-ins during dates, and an emergency SOS feature. However, you acknowledge and agree to the following:

  • Safety features are aids, not guarantees of safety. No technology can eliminate all risks associated with meeting new people. Always exercise personal judgment, take appropriate precautions, and trust your instincts when meeting someone for the first time.
  • CourtMe is not responsible or liable for the actions, behavior, or conduct of any other user, whether during or after dates arranged through the Service, or in any other context.
  • In an emergency, always contact local emergency services (911 in the United States) first. The CourtMe SOS feature is a supplementary tool and is not a substitute for contacting law enforcement or emergency medical services.
  • Location sharing is optional and is shared only with the emergency contacts you designate within the Service. CourtMe does not share your real-time location with your date or with other users.
  • CourtMe reserves the right to contact law enforcement or emergency services on your behalf if we have reason to believe you or another person may be in imminent danger.

CourtMe cooperates with the National Center for Missing & Exploited Children (NCMEC). We will report any known or suspected child sexual abuse material (CSAM) or exploitation to NCMEC and appropriate law enforcement, as required by federal law (18 U.S.C. § 2258A).

9. User Conduct

By using courtme.ai, you agree to conduct yourself in a manner consistent with the safety and well-being of all users. You agree not to:

  • Provide false, misleading, or deceptive profile information, including but not limited to using photos that do not accurately represent your current appearance
  • Harass, threaten, stalk, intimidate, or abuse any other user, whether on or off the platform
  • Engage in any form of discrimination, hate speech, or conduct based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic
  • Use the platform for commercial solicitation, advertising, promotion, spam, or any non-personal purpose
  • Attempt to circumvent, disable, or interfere with identity verification, safety features, or any other security-related features of the Service
  • Use the platform to facilitate any illegal activity, including but not limited to fraud, money laundering, or drug trafficking
  • Create multiple accounts or use another person's account without authorization
  • Share explicit, obscene, pornographic, or otherwise inappropriate content
  • Fail to appear for confirmed dates without providing reasonable advance notice (repeated no-shows will result in a ban)
  • Use the platform for compensated companionship, escorting, prostitution, or any form of exchanging dates for money, gifts, or financial support
  • Scrape, crawl, index, or otherwise extract data from the Service through automated means without CourtMe's prior written consent
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service or its AI systems
  • Upload or transmit viruses, malware, or other malicious code
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein

10. Bans and Enforcement

CourtMe takes the safety and integrity of its community seriously. The following may result in immediate suspension or permanent banning of your account, at our sole discretion:

  • Catfishing or using fake, misleading, or significantly outdated photos
  • Harassment of any kind, whether verbal, physical, sexual, or digital, and whether on or off the platform
  • Repeated no-shows on confirmed dates
  • Spam, scams, phishing, or commercial solicitation
  • Any form of threatening, violent, abusive, or predatory behavior
  • Attempting to bypass safety features, identity verification, or other security measures
  • Violation of any provision of these Terms or applicable law
  • Conduct that CourtMe determines, in its sole discretion, to be harmful to other users, to CourtMe, or to the integrity of the Service

Ban and suspension decisions are made at CourtMe's sole discretion and are final. We are not obligated to provide a reason for any enforcement action. CourtMe may retain limited records of banned users, including identity verification data, to prevent re-registration and to comply with legal obligations. Any tokens, credits, or other items associated with a banned account will be forfeited and are non-refundable.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COURTME, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO DAMAGES RELATED TO DATES ARRANGED THROUGH THE SERVICE, LOSS OF DATA, LOSS OF PROFITS, PERSONAL INJURY, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF COURTME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL COURTME'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100 USD) OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO COURTME IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations and exclusions set forth in this section shall apply to the fullest extent permitted by applicable law.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COURTME, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, CourtMe does not warrant or guarantee that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Service will be accurate, reliable, or complete
  • You will receive any specific number of matches or that any match will be compatible with you
  • Use of the Service will result in any romantic success, relationship, or other desired outcome
  • The AI systems, including Courtney, will provide accurate, complete, or appropriate recommendations
  • All users will comply with these Terms or behave appropriately, despite our enforcement of conduct standards
  • Any defects in the Service will be corrected

You use the Service at your sole risk. CourtMe is not responsible for any content, data, or information posted by users or for any interactions between users, whether online or offline.

13. Intellectual Property

All content, branding, design, graphics, logos, trademarks, service marks, trade names, AI models, algorithms, software, source code, databases, and technology comprising or used in connection with the Service are the exclusive property of CourtMe, Inc. or its licensors and are protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial purposes, subject to these Terms. This license does not include the right to: (a) copy, modify, distribute, sell, or lease any part of the Service; (b) reverse-engineer, decompile, or disassemble any software used in the Service; (c) use any data mining, robots, or similar data gathering or extraction methods; or (d) use the Service for any purpose not expressly permitted by these Terms.

The CourtMe name, the courtme.ai domain, the Courtney name, and all related logos and product and service names are trademarks of CourtMe, Inc. You may not use these marks without the prior written consent of CourtMe.

14. Modifications to Terms

CourtMe reserves the right to modify, amend, or replace these Terms at any time at its sole discretion. If we make material changes to these Terms, we will notify you by reasonable means, which may include posting a notice on the Service, sending an email to the address associated with your account, or displaying a prominent notice within the app.

The "Last updated" date at the top of these Terms indicates when the most recent changes were made. Your continued use of the Service after any modifications to these Terms constitutes your binding acceptance of such modifications. If you do not agree to the modified Terms, you must discontinue your use of the Service and delete your account.

It is your responsibility to review these Terms periodically for changes. Non-material changes, including typographical corrections and formatting updates, may be made without prior notice.

15. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

15.1 Informal Resolution First

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting CourtMe at legal@courtme.ai with a written description of the Dispute, including your name, account information, and the relief you seek. CourtMe will attempt to resolve the Dispute informally within thirty (30) days of receiving your notice. If the Dispute is not resolved within this 30-day period, either party may proceed to binding arbitration as set forth below.

15.2 Binding Arbitration

If a Dispute cannot be resolved informally, you and CourtMe agree that any Dispute shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth in Section 15.4 below. Arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures, or, if applicable, its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted by a single arbitrator, and the seat of arbitration shall be Houston, Texas. However, the arbitration may be conducted by telephone, videoconference, or based on written submissions, at the election of the party initiating the arbitration or as determined by the arbitrator. The arbitrator shall have exclusive authority to resolve all Disputes, including but not limited to questions of arbitrability, and shall apply these Terms as a court would. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND COURTME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and CourtMe agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class, consolidated, or representative proceeding.

15.4 Exceptions

Notwithstanding the foregoing, the following Disputes are excluded from the arbitration requirement: (a) any Dispute that qualifies for adjudication in small claims court in the jurisdiction where you reside, provided that the Dispute remains in small claims court and advances only on an individual (non-class, non-representative) basis; and (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, copyrights, trademarks, trade secrets, patents, or other proprietary rights.

15.5 30-Day Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@courtme.ai within 30 days of your first use of the Service. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement in these Terms of Service. If you opt out, you may pursue claims in court subject to the governing law and jurisdiction provisions of these Terms. If you do not opt out within the 30-day period, you will be deemed to have agreed to this arbitration agreement. Opting out of arbitration does not affect any other provision of these Terms.

16. Governing Law

These Terms and any Dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder, you and CourtMe agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Harris County, Texas, for the purpose of litigating any such Dispute.

17. Termination

You may terminate your account at any time by using the account deletion feature in the app or by contacting hello@courtme.ai. Upon account deletion, your profile will be removed from public visibility. Certain data may be retained as described in our Privacy Policy and as required by applicable law.

CourtMe may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, at its sole discretion. Reasons for suspension or termination may include, but are not limited to, violations of these Terms, conduct that poses a risk to the safety of other users, fraudulent activity, or extended periods of inactivity.

Upon termination, your right to use the Service will immediately cease. The following sections shall survive termination: Section 5 (User Content and License), Section 11 (Limitation of Liability), Section 12 (Disclaimer of Warranties), Section 13 (Intellectual Property), Section 15 (Dispute Resolution and Arbitration), Section 16 (Governing Law), and this Section 17.

18. Contact Us

If you have questions, concerns, or feedback about these Terms of Service, you may contact us at:

CourtMe, Inc.
Legal inquiries: legal@courtme.ai
Billing and payment inquiries: billing@courtme.ai
General inquiries: hello@courtme.ai
Website: courtme.ai

19. The 3 in 30 Guarantee

These Terms govern courtme's "3 in 30 Guarantee" promotional offer and supplement our Terms of Service, Refund Policy, and Token Terms. In the event of conflict between this document and another policy, this document controls for matters relating to the 3 in 30 Guarantee only.

19.1 Overview

The 3 in 30 Guarantee is a promotional offer for eligible courtme members. If we don't book you on 3 real first dates within 30 days of you completing onboarding, and you've met the eligibility conditions in Section 19.3, we will refund every dollar you've spent on courtme during that window (including tokens and any active courtme Plus subscription fees), reset your unused token balance to zero, cancel any active courtme Plus subscription on your account, and credit you 3 bonus first-date tokens.

This Guarantee is in addition to, and does not replace, rights you have under our standard Refund Policy or applicable consumer-protection law.

19.2 What "3 dates in 30 days" means

What counts as a "date." A "date" under this Guarantee is an in-person first date that was booked through courtme's matchmaker system, that both parties confirmed in advance, and that both parties attended in person (validated by courtme's date-confirmation flow).

The following do not count:

  • Video calls, phone calls, or any non-in-person meetup
  • Dates with the same person you've already had a first date with
  • Dates you booked outside courtme
  • Dates where you or the other party did not show
  • Dates that were canceled before they occurred

The 30-day window. The window starts when you complete onboarding (full intake, photos, ID verification, and dating profile) and ends exactly 30 days later at 11:59 PM Central Time.

The "3 dates" threshold. You must complete 3 dates as defined above within the 30-day window. If 3 dates are completed, the Guarantee does not trigger regardless of your subjective experience.

19.3 Eligibility conditions

To claim the Guarantee, you must meet all of the following:

  • Onboarding. Complete the full intake (preferences, photos, ID verification, dating profile) within 72 hours of your cohort launch. Your 30-day window begins the moment you finish onboarding.
  • Match engagement. Accept (approve, not pass) at least 9 of the matches courtme sends you during your 30-day window. If we send you 9 or fewer matches in the window, the threshold scales to "accept ≥90% of matches sent."
  • Attendance. Zero unexcused no-shows. A no-show is when you fail to attend a date you confirmed. An "excused" no-show requires reasonable documentation (medical, family emergency, work conflict, safety concern). courtme reviews documentation in good faith.
  • Good-faith engagement. You must not engage in conduct that artificially manipulates the outcome (e.g., rejecting matches solely to fail the date-count threshold, falsifying documentation, gaming the match-acceptance flow). Such conduct disqualifies you and may result in account suspension.

19.4 Claim window

You may claim the Guarantee starting on day 31 and ending on day 60 after you complete onboarding. Claims received outside this window are not eligible, except where required by applicable law.

If we email you a guarantee-failure notification (because our systems detect <3 completed dates at day 30), it will include a claim link valid for 30 days.

19.5 How to claim

  • Email billing@courtme.ai with the subject line "3 in 30 Guarantee Claim" and your account email, or
  • Use the in-app "Claim My Guarantee" flow in Settings (when available)

Include: account email, onboarding completion date, preferred refund method (Venmo, PayPal, or in-app credit), and payout handle if applicable.

We will validate eligibility within 5 business days and process the refund within 24 hours of approval.

19.6 What you receive on a valid claim

A valid Guarantee claim entitles you to all four of the following, processed atomically:

  • Cash refund. Every dollar you spent on courtme tokens during your 30-day window. This refund is in addition to any platform-side (Apple/Google) refund you separately request through their channels.
  • courtme Plus refund and cancellation. Any courtme Plus subscription fees billed during your 30-day window are refunded in full, and any active courtme Plus subscription on your account is canceled immediately. You will retain access to non-Plus features as a standard courtme member.
  • Token reset. All unused tokens in your account at the time of claim are reset to zero. This includes purchased, promotional, and any token credits. The Guarantee is intended to make you whole on cash spent, not to compound token value.
  • Bonus tokens. 3 first-date tokens credited to your account. One first-date token covers your side of one courtme-booked first date (the "free date" we refer to in our marketing); it does not cover food, drinks, or other on-date expenses. These bonus tokens have no cash value, are non-transferable, and expire 90 days after they are credited (or per the standard promotional-token expiration in the Token Terms, whichever is longer).

19.7 Refund methods

You may choose one of the following refund methods at the time of claim:

  • Venmo: within 24 hours of approval. Provide your Venmo username at claim. courtme initiates the transfer.
  • PayPal: within 24 hours of approval. Provide your PayPal-linked email at claim.
  • In-app credit: immediate on approval. Issued as courtme account credit (not redeemable for cash; can be applied to future eligible purchases).

Refunds via Venmo or PayPal are courtme's voluntary compensation for service shortfall and are separate from any refund you may obtain directly from Apple or Google through their own refund processes.

19.8 One claim per cohort

You may claim the Guarantee once per cohort in which you participate. If your initial claim is paid out (refund + Plus refund/cancellation + token reset + bonus tokens), you continue as a courtme member with the new 3-token balance but you are not eligible to re-claim the Guarantee on the same cohort. You may participate in subsequent cohorts and claim the Guarantee in each, subject to all conditions herein.

19.9 Excluded scenarios

The Guarantee does not apply if:

  • You did not meet one or more conditions in Section 19.3
  • Your account was suspended, banned, or terminated during the 30-day window
  • You closed your account before day 30
  • A force majeure event (natural disaster, pandemic restriction, platform outage materially affecting the cohort) prevented courtme from delivering matches; in such cases, we will extend your 30-day window rather than process a Guarantee claim
  • You did not provide accurate eligibility information (intake answers, photos, identity verification)
  • You used multiple accounts (one account per person; see Section 2)

19.10 Relationship to platform refunds (Apple / Google)

Where you purchased tokens via Apple App Store or Google Play, those platforms control the underlying purchase transaction and their refund policies apply independently. This Guarantee provides supplemental compensation from courtme for service-delivery failure, paid via Venmo, PayPal, or in-app credit at your election. You may request a platform-side refund through Apple (reportaproblem.apple.com) or Google (play.google.com/store/account/orderhistory) in addition to claiming this Guarantee.

19.11 Changes

We may modify these Guarantee Terms prospectively. Material changes apply to cohorts opening after the new effective date and do not affect Guarantee rights for cohorts already underway. We may discontinue the 3 in 30 Guarantee for new cohorts at any time. Members of cohorts already underway when discontinuation is announced retain the Guarantee rights they had at cohort start.

19.12 Disputes

If we deny your claim and you disagree, email legal@courtme.ai with "3 in 30 Guarantee Dispute" in the subject line. We will review and respond within 10 business days. If unresolved, the dispute proceeds under the arbitration provisions in Section 15. You retain all rights under applicable consumer-protection law regardless of this process.

19.13 No guarantee of relationship outcomes

This Guarantee covers our delivery of 3 first dates within 30 days, nothing more. It does not guarantee chemistry, second dates, relationships, or any specific romantic outcome. Our success metric is whether dates happened, not whether you liked them.

19.14 Contact

  • Claims: billing@courtme.ai
  • Disputes: legal@courtme.ai
  • General questions: hello@courtme.ai

20. Refund Policy

20.1 Overview

This policy covers refunds for tokens, subscriptions, and any other paid features on courtme. Where you purchased via Apple App Store or Google Play, those stores' refund policies apply alongside this one and they handle refund processing.

20.2 Tokens (in-app currency)

General rule. Tokens are non-refundable once purchased, except as described below or required by law.

Refund eligible: token return rules. You will receive a token credit (not cash refund) automatically when:

  • The other user cancels the date before it occurs
  • The other user no-shows (confirmed via your post-date report)
  • The match is removed by courtme for moderation reasons (e.g., the other user is banned for ToS violation)
  • A technical error prevented the date from being scheduled or held

See the Token Terms for full token hold/return logic.

Refund eligible: cash refund. We may offer a cash refund (to your original payment method) when:

  • You request a refund within 14 days of purchase AND have not used the tokens
  • A billing error caused an unauthorized charge
  • Required by your jurisdiction's consumer protection laws (EU 14-day right of withdrawal, etc.)

Not refund eligible: tokens you spent on dates that occurred (regardless of how the date went, unless covered by the token return rules above); tokens used on dates where you no-showed; tokens that have been transferred (not allowed) or attempted to be sold; tokens earned promotionally (referrals, etc.), which have no cash value.

20.3 The 3 in 30 Guarantee

Members participating in a Founding Cohort have additional refund rights described in the 3 in 30 Guarantee Terms. Read that section for the full mechanics. The 3 in 30 Guarantee is in addition to (not a replacement for) the standard refund rights in this policy and applicable law.

20.4 Subscriptions (if and when offered)

Subscriptions auto-renew unless canceled before the next billing date. Cancel anytime via Settings > Subscription (in app) or via your App Store / Play Store. Cancellation stops future renewals; you keep access until the end of the current billing period.

Refunds: Within 14 days of initial purchase + no significant usage: refund available on request (legal minimum under EU consumer law; we apply this globally as a courtesy). After 14 days or with significant usage: not refundable. Renewals are generally not refundable; partial refunds at our discretion.

If you purchased via Apple or Google, request refunds through them: Apple (reportaproblem.apple.com) or Google (play.google.com/store/account/orderhistory).

20.5 How to request a refund

  • Web purchases: email billing@courtme.ai with your account email + order ID
  • App Store / Play Store purchases: request via those stores directly
  • Token disputes: include details of the match / date in question

Response time: within 5 business days.

20.6 Chargebacks

If you dispute a charge with your bank or card issuer without first contacting us, your account may be suspended pending resolution, we will provide evidence of the transaction to the issuer, and repeated chargebacks may result in permanent ban. We will always try to resolve directly first. Email billing@courtme.ai before disputing.

20.7 Closing your account

Closing your account does not entitle you to a refund of unused tokens or unused subscription time, except as described in Section 20.2 (token return rules and cash-refund eligibility) or as required by applicable law.

21. Token Terms

These Token Terms govern courtme's in-app currency ("tokens") and supplement our Terms of Service and Refund Policy.

21.1 What tokens are

Tokens are an in-app digital credit used to commit to a date with a matched user, confirm dates after both parties have approved, and access certain paid features.

What "free date" means. When courtme markets a "free date" or "free first-date token" (including the bonus tokens issued under the 3 in 30 Guarantee), we mean that courtme covers your side of the token cost required to commit to and confirm one courtme-booked first date. A free date token does not cover food, drinks, venue charges, transportation, or any other on-date expenses, and does not guarantee that the other party will accept, confirm, or attend.

Tokens are not: real currency; refundable for cash (except as set out in the Refund Policy); transferable between accounts; a security, investment, or financial instrument; cryptocurrency, NFT, or stablecoin; redeemable for goods outside courtme.

21.2 How tokens work

Purchase. Buy in packs via the app (Apple App Store, Google Play) or web. Pricing displayed at purchase; varies by region and pack size.

Date commitment. Booking a date with a matched user places a token hold on your account. Both parties' tokens are held when both confirm the date. Tokens are committed when the date occurs (per the date confirmation flow).

Token return (automatic refund of held tokens). Your held token is returned when the other party cancels before the date; the other party no-shows (per your post-date report, validated by our system); the match is removed (e.g., the other user is banned); or technical issues prevent the date.

Token not returned. Your held token is committed (consumed) when the date occurs as scheduled, you no-show on a scheduled date, or you cancel after a cancellation cutoff (typically 24 hours before date time).

Promotional tokens. We may grant promotional tokens (welcome bonus, referral rewards, makeup credits). These have no cash value, expire per their stated terms (typically 6 months), and are spent first when both purchased and promotional tokens exist.

Token reset on 3 in 30 Guarantee claim. When a member validly claims our 3 in 30 Guarantee, all unused tokens in the account at the time of claim, whether purchased, promotional, or otherwise, are reset to zero, and 3 bonus first-date tokens are credited as the Guarantee replacement. This reset is part of the Guarantee's "make whole on cash spent, not compound token value" design.

21.3 Pricing

Token pack pricing is displayed before purchase. Prices may vary by region, currency, and over time. App store fees (Apple 30% / Google 30% or applicable reduced rates) are absorbed by us; pricing accounts for this.

21.4 Misuse

We may rescind, freeze, or remove tokens (with or without refund) if you obtained them fraudulently (chargeback fraud, stolen card, promo abuse); attempted to transfer, sell, or trade tokens; or used tokens to harass, scam, or violate our Terms.

21.5 Account closure or termination

  • You close your account: unused purchased tokens may be eligible for refund within 14 days of purchase (per the Refund Policy)
  • We terminate your account for cause: tokens are forfeited
  • We discontinue tokens: we will give 30 days notice and refund unused purchased tokens

21.6 Tax

Token purchases may include taxes per your jurisdiction. We do not provide tax advice on token use.

21.7 Changes

We may change token pricing, packs, or rules with notice. Changes apply to future purchases; existing tokens retain their original terms unless legally impractical.

21.8 Not legal tender

Tokens are not legal tender, not a substitute for currency, and not a payment system for general use. Their value is confined to use within courtme.

21.9 Contact

  • Token issues / refunds: billing@courtme.ai
  • Disputes: legal@courtme.ai

22. Community Guidelines

courtme is for adults looking to date with intention. These guidelines describe what's expected. Violations lead to warnings, suspensions, or permanent bans.

22.1 Be a real person

  • One account per person.
  • Use your actual name and recent photos that look like you.
  • No fake profiles, impersonations, or "team accounts."
  • Identity verification is required for dates.

22.2 Be honest

  • About your age, gender, location, dating intent.
  • About your photos (recent, accurate, unedited beyond normal filters).
  • About your relationship status.
  • About your reasons for being on courtme.

22.3 Be respectful

  • Talk to people the way you'd want to be talked to.
  • No harassment, insults, sexual messages without consent, or hostility.
  • No unsolicited explicit photos.
  • No discrimination based on race, religion, gender, sexual orientation, disability, body type, or national origin.
  • Disagreement is fine; cruelty is not.

22.4 Be safe

  • Follow our Safety Guidelines before, during, and after dates.
  • Do not share other users' photos or identifying information outside courtme without consent.
  • Do not push to leave courtme for unmonitored platforms before you've met.
  • Report safety concerns immediately.

22.5 Don't sell or solicit

courtme is not for escort or sex work solicitation; MLMs, pyramid schemes, or "investment" pitches; crypto, NFT, OnlyFans, or content promotion; any commercial transaction with other users; asking for money, gift cards, or financial info under any pretext.

22.6 Don't catfish or scam

No fake identity, name, photos, or backstory. No romance scams (we report to law enforcement). No fake age, especially claiming to be older when underage.

22.7 Zero tolerance: immediate permanent ban

  • Anyone under 18 (and reported to NCMEC if minor sexual content involved).
  • Sexual violence, threats of violence.
  • Use of courtme to facilitate human trafficking.
  • Distribution of CSAM (reported to NCMEC + law enforcement).
  • Stalking: repeated unwanted contact, especially after being asked to stop.
  • Hate speech or targeted harassment of a protected group.
  • Doxxing: sharing another user's address, employer, or identity without consent.
  • Animal cruelty or self-harm content.
  • Sex offender registrants (registered or required to register).

22.8 Photo rules

  • Recent (within ~2 years and visually accurate).
  • Show your face clearly in at least one photo.
  • No nudity, sexual content, or partial nudity that violates app store rules.
  • No watermarks linking to other platforms (OnlyFans, etc.).
  • No photos with minors.
  • No firearms in a threatening pose.
  • No drugs or drug paraphernalia.
  • No photos of you with the person who reported a violation against you.

22.9 AI-generated content

  • AI-generated photos that misrepresent how you actually look are not allowed.
  • AI-edited photos that significantly alter your appearance (face-slimming, body modification, age regression) are not allowed.
  • AI-generated bios (using courtme's tools) are allowed but you are responsible for accuracy.

22.10 Consent

  • Get consent before sharing explicit content (which generally shouldn't be in courtme anyway; keep that off platform).
  • Don't share screenshots of profiles or messages publicly without consent.
  • Don't record video dates without explicit consent.
  • "No" means no. "Maybe" means no. Silence means no.

22.11 Reporting violations

  • In-app: every profile has a Report button.
  • Email: safety@courtme.ai.
  • We aim to respond within 24 hours for safety reports.

We may act on a single report, especially for serious violations. We do not require victims to provide proof beyond their account.

22.12 Appeals

If your account is suspended or banned, you may appeal at appeals@courtme.ai. We will review and respond within 7 business days. Permanent bans for zero-tolerance violations are not appealable.

23. Safety Guidelines

courtme exists to help you go on great dates safely. Read this before your first date.

23.1 Before the date

  • Meet in public. First dates should be in busy, well-lit places such as coffee shops, restaurants, and bars. Avoid private homes, isolated venues, or remote areas.
  • Tell someone. Let a friend or family member know who you're meeting, where, and when. Share your live location if possible.
  • Add an emergency contact. courtme asks you to add an emergency contact during onboarding. We send them an SMS if you don't check in 90 minutes into your date.
  • Verify your match. Identity verification is required to use courtme, but no system is perfect. If something feels off, trust your gut.
  • Don't share sensitive info too soon. Save your home address, workplace, financial details, and identification for later.
  • Drive yourself or use rideshare. Don't let a date you don't yet know give you a ride to or from the first meeting.

23.2 During the date

  • You can leave anytime. No explanation required.
  • Watch your drink. Don't accept open drinks from anyone. Keep your drink in sight.
  • Stay sober enough to leave. Date drinking is fine; impaired isn't.
  • courtme's safety check-in: We'll send a notification ~90 minutes into your scheduled date. Tap "I'm safe" or "I need help."
  • If you feel unsafe: leave immediately. If urgent, call 911. courtme is not a substitute for emergency services.

23.3 After the date

  • Submit honest feedback. Did the date happen? Do you want to see them again? Did anything go wrong?
  • Report anything serious. If your date was abusive, threatening, dishonest about their identity, or behaved inappropriately, report via the app's "Report" button or email safety@courtme.ai.
  • Block freely. Blocking removes mutual visibility. We do not notify the other person.

23.4 Red flags to watch for

  • Pushes to meet at their home, your home, or somewhere private on the first date.
  • Asks for money, gift cards, or financial information.
  • Pressures you to leave courtme for unmonitored platforms quickly.
  • Profile photos look too professional or model-like.
  • Refuses to do a brief video call before meeting.
  • Story doesn't add up; details change.
  • Hostile, rushed, or controlling communication.

23.5 Romance scams

courtme has zero-tolerance of romance scams. Stop communicating, report in-app, and email safety@courtme.ai. If you have sent money, contact your bank and report to the FTC at reportfraud.ftc.gov and the FBI at ic3.gov.

23.6 Support resources

  • National Domestic Violence Hotline: 1-800-799-7233 (US, 24/7).
  • National Sexual Assault Hotline (RAINN): 1-800-656-4673 (US, 24/7).
  • Crisis Text Line: text HOME to 741741 (US).
  • Trevor Project (LGBTQ+ youth): 1-866-488-7386.
  • Trans Lifeline: 1-877-565-8860.

If you are in immediate danger, call 911.

24. Reporting & Blocking

24.1 Reporting

  • In-app: every profile, match, message, and date has a Report button.
  • Email: safety@courtme.ai for serious incidents.
  • Anonymous: reports are not disclosed to the reported user.

What to report: threats, harassment, intimidation, stalking; sexual misconduct; discrimination; romance scams; fake profiles, catfishing; underage users; photos that violate Community Guidelines; hate speech; sex offender status; suspected human trafficking; date no-shows.

24.2 Response time

  • Tier 3 (imminent safety threat, CSAM): within 1 hour.
  • Tier 2 (harassment, scams, sexual misconduct): within 24 hours.
  • Tier 1 (community guidelines violations): within 72 hours.
  • Tier 0 (appeals, general inquiry): within 7 business days.

24.3 What happens after a report

We acknowledge receipt, review the report (content, profile, behavior patterns, history), may take action without contacting the reported user, notify the reported user only of the action taken (not the identity of the reporter), and follow up with the reporter on resolution where feasible.

We do not require victims to provide evidence beyond their own account, confront the reported user, maintain communication, or justify why they don't want to continue contact.

24.4 Blocking

Block via Profile → menu → Block. Blocking removes mutual visibility; you cannot see each other. Existing match/conversation is removed. Tokens spent on dates with that user are returned per our token terms. We do not notify the blocked user. They cannot rematch with you in the future.

24.5 Block vs. Report

Blocking only affects your experience. Reporting flags the user to our moderation team for review. You can do both. We recommend reporting for safety concerns even if you've blocked.

24.6 Restraining orders / legal protection orders

If you have a restraining order against another courtme user, email safety@courtme.ai with the order document. We will permanently prevent any contact between your accounts. We treat this with confidentiality and priority.

24.7 Special protections

LGBTQ+ users. We do not out users. Sexual orientation and gender identity are treated as Sensitive Personal Information.

Survivors. Priority response (within 24h, often within hours), trauma-informed moderation review, direct line at safety@courtme.ai (subject: "Urgent"), referrals to support resources.

24.8 Cooperation with law enforcement

We cooperate with valid legal process (subpoena, court order) and may proactively report when required by law (CSAM via NCMEC) or when we believe there is imminent threat to life.

24.9 Contact

  • Reports / safety: safety@courtme.ai
  • Appeals: appeals@courtme.ai

25. Moderation Policy

25.1 What we moderate

  • Photos: pre-publication AI moderation; human review for flagged cases.
  • Profile text and bios: automated and human review for hate speech, scams, prohibited content.
  • In-app reports: every report reviewed by moderation team.
  • Match interactions: patterns of harassment, ghosting, no-shows.
  • Date outcomes: no-show reports, post-date feedback flags.
  • Account behaviors: duplicate accounts, fraud patterns, ban evasion.

25.2 How moderation works: tiers

  • Tier 0, auto-allow. Content passes all automated checks; published immediately.
  • Tier 1, auto-flag. Suspected violation (low confidence); routed to human review within 24 hours.
  • Tier 2, auto-block. High-confidence violation; blocked immediately, user notified, appeal available.
  • Tier 3, emergency. Imminent safety threat, CSAM, threats of violence; account suspended within 1 hour, escalated to law enforcement as needed.

25.3 What gets removed

Always removed: content depicting minors in any sexual context (reported to NCMEC); threats of violence; doxxing; non-consensual intimate imagery; hate speech targeting protected groups; solicitation of money, gift cards, financial info; explicit sexual content; drug or weapons content; promotion of self-harm.

Often removed: heavily edited or AI-generated photos that misrepresent appearance; bios containing OnlyFans / external commercial links; multiple accounts for one person; old photos that significantly misrepresent current appearance.

25.4 Account actions

  • First minor violation: warning + content removal.
  • Repeated violations: temporary suspension (24h–7 days).
  • Major violation: permanent ban.
  • Zero-tolerance violation: immediate permanent ban + law enforcement referral if applicable.

25.5 Appeals

  • Submit at appeals@courtme.ai with your username and case number.
  • Reviewed within 7 business days by someone not involved in the original decision.
  • Zero-tolerance bans are not appealable.

25.6 Law enforcement cooperation

We cooperate with valid legal process (subpoena, court order). NCMEC reports for child sexual abuse material are filed as required by US law (18 USC §2258A).

25.7 Contact

  • General moderation questions: moderation@courtme.ai
  • Appeals: appeals@courtme.ai
  • Urgent safety: safety@courtme.ai

26. Age Policy

26.1 Age requirement

courtme is strictly 18+. You must be at least 18 years old to create an account or use any courtme service. Where local law requires a higher age of majority, you must meet that age.

26.2 Verification

We verify age through multiple layers: age gate on signup (you confirm date of birth); identity verification via Stripe Identity (government ID + selfie match), required before your first match; behavioral signals to monitor for indicators of underage use. Providing a false date of birth is grounds for permanent ban and may be a criminal offense.

26.3 If we suspect a minor

We immediately suspend the account, may request additional ID verification, and may delete the account and any associated data. For content depicting a minor in a sexual context, we report to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline as required by US law (18 USC §2258A).

26.4 If you're under 18

Do not use courtme. If you are a minor and have created an account, email safety@courtme.ai. We will delete the account and data, no questions asked.

26.5 If you're a parent or guardian

If you discover a minor in your care is using courtme, email safety@courtme.ai with the username or email of the account. We will delete the account within 7 days of verification.

26.6 COPPA compliance

We do not knowingly collect personal information from anyone under 13. Because our service is 18+ in all cases, COPPA's primary applications should not arise, but we apply COPPA's protections by removing any data we discover was collected from a minor.

26.7 Reporting suspected minors

If you suspect another user is under 18, report them via the in-app Report button or email safety@courtme.ai. We will investigate within 24 hours.

26.8 Contact

  • Safety / underage reports: safety@courtme.ai
  • NCMEC CyberTipline: 1-800-843-5678 or cybertipline.org
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